Terms and Conditions

General

  • The client assumes full financial liability for any damage to the limousine caused during the rental by them or any members of their party
  • No drug use or smoking allowed in any of our vehicles
  • Alcohol use is permitted only inside the vehicles equipped with divider
  • It is illegal and unsafe to load the vehicles beyond seating capacity
  • We assume no responsibility for articles left in our vehicles
  • We cannot be held responsible for delayed travel time due to weather, traffic, road conditions or unforseen mechanical failures
  • Excessive cleanup charge is determined on a case-by-case basis ($150 maximum charge)
  • All online reservations must be booked with CST

Reservations

  • All reservations are subject to a guaranteed payment
  • A credit card number will be taken and may be charged at the time the reservation is made
  • If you reschedule your reservation less than 2 hours before the pick-up, the vehicle will be assigned based on availability and the reservation is not guaranteed
  • We will try to honor Lincoln MKT requests but will not guarantee them regardless of the type of event
  • Requests for specific cars will not be guaranteed (except SUV)
  • Requests for specific car colors will not be guaranteed
  • Golf bags, skis, snowboards, etc. must book an SUV

Cancellations

  • Any reservation cancelled in less time than described, will result in a full charge
  • All cancellations must be made over the phone and not via email
Town Car & SUV Stretch Limousine Stretch SUV Van Buses
Airport transfer & point-to-point 2 hours 24 hours 24 hours 24 hours 2 weeks
Hourly service 3 hours 24 hours 24 hours 24 hours 2 weeks
Weddings & Proms 24 hours 1 week 1 week 1 week 1 month
Interstate trips 8 hours 24 hours 24 hours 24 hours 2 weeks

Rates

  • Rates do not include gratuity and are subject to change without notice
  • Extra stops: in-line $10.00 (each); not-in line: call for quotation
  • Late hours fees: a premium rate of $10.00 applies between the hours of 11:00 PM and 4:29 AM
  • Airport greet and meet – $25. Driver will meet passenger at escalator or baggage claim with their name on a sign, assist with luggage, and escort them to the vehicle in short term parking.
  • Car seat, booster seat – $20/seat
  • Holiday surcharge ($15): New Years Eve, New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas
  • New Years Eve, after 6 PM, rate and a half will apply for point to point and hourly services except airport transfers
  • If credit card authorization fails, the balance needs to be paid to the driver before the beginning of the trip

Charters (Hourly Service)

  • 15 minutes into the hour is half an hour charge
  • Automatic 20% gratuity will be added to all charter reservations
  • A non-refundable deposit is required and could be held for all charters
  • The hourly service price may vary based on your location
  • Any round trip will become hourly service if the time between drop-off and pickup is less than 2 hours
  • All trips to and from concerts and sport events will be booked as an hourly service
  • Hourly service does not apply to out-of-state-trips. Please ask for a quote.
  • Waiting time charges do not apply to hourly service
  • Proms/weddings/charters must be paid with credit cards, 50% deposit at time of booking and 50% day before the trip
  • Prom overtime charges must be pre-approved and pre-authorized

Waiting Time

  • Airports only – Echo Limousine grants a 60 minutes grace period after the reported domestic flight arrival time and a 120 minutes grace period after reported international flight arrival time. Once the grace period has elapsed and the customer has not called, the car will be dismissed and a full charge will be applied.
  • Except airports and hourly service: there is a 10-minute grace period. After the grace period has elapsed, waiting time charges will apply.
    • Sedan – $10/10 minutes
    • Luxury SUV – $15/10 minutes
    • Stretch Limousine – $20/10 minutes
    • Stretch SUV – $25/10 minutes
    • Limo Bus – $30/10 minutes

No-show

  • A no-show fee equal to the trip cost plus 20% gratuity will be charged when the passenger fails to show at the designated location. If you cannot locate your sedan/limousine, please call (773) 774-1074 or (877) 732-4564 (Toll free) to avoid a no-show billing
  • Except airports – no-show is considered after 30 minutes waiting without contact from the customer’s side